We inform that from March 1st, 2020, you can be able to order us the booking and payment the Alhambra visits to be made from May 2020, and up to 1 year will be available.
You must keep a copy of the confirmation voucher for the day of the tour. Our guide will collect it.or check it . This voucher will be your receipt of payment.
General Guided Tours
The cancellation of the booking once it is confirmed, involves the following charges:
The amounts charged for entrances and fees won’t be refunded in any case.
If you cancel 15 days in advance of the scheduled departure, there is 6€ p.p of cancellation fee.
If you cancel within 15 days of the scheduled departure or no show , there is a 100 percent cancellation fee.
Alhambra Guided Tours
Alhambra tickets or other monuments and their management do not allow refund of any amount.
Alhambra Private Tour
Cancellations made less than 15 days in advance, will not have any refund.
Alhambra Join A Group
Once purchased, the visit cannot be exchanged, resold or refunded.
If the minimum number of participants in the guided tour is not reached we will refund the amount paid for the guided tour (total paid price – ticket price) and we will provide your ticket to access the monument.There will be no additional compensation.
In case of cancelation of the contracted service for a reason attributable to the organizing company the amounts charged will be immediately returned. There will be no additional compensation.
No-shows or late arrivals at the meeting point will lose their right to visit the Alhambra and will not be issued a refund.Alhambra does not allow change of time,date and refund of any kind.
(The meeting point is the Access Pavilion of the Alhambra, at the Alhambra Mural Map at the main entrance (Taquillas)- Paseo del Generalife, 1F, 18009 Granada, Spain)
It is COMPULSORY to take your documentation (DNI/Passport) on the day of the visit.
Other Tailored Groups and Accommodations
Reservations of groups and accommodation do not allow refunds.The prices vary considerably according to the type of service, the period of execution of the service, the number of participants and the conditions applied by different suppliers.Once the order is formalized, the user will not be able to make claims on the prices.
To book our visits, you fully accept the General Conditions and the content of what is published on this website, which are your commitment to us and ours with you. The information contained in this website, are true at the time of publication of this website, any alteration or change since its publication, inaccuracy or variation can not be considered as misleading advertising of the organizing company.
In case of any variation in any visit, it will be informed at the time of booking or at the beginning of the service, the valid and definitive information being provided by the guide at the beginning of the visit. Any of the places provided in the development of each of the visits, may be replaced by another of similar category or characteristics, if special circumstances or force majeure.could oblies us to do so. .
In case some people get separated from the group during the guided tour, for reasons not attributable to the company or the non-presentation implies the loss of all right of claim.
In the regulars tours, If there was not the possibility to make a group in a single language, in some occasions the visit could be carried out in two languages.In our daily tours if there was not the possibility to make a group in a single language,the visit could be execute in two languages.
To avoid noise pollution in the Alhambra Tour we are required to use groups whisperaudios guide for a number of people determined by the Alhambra.
The company and our suppliers ,are not responsible any delays that could originate in the entrance of the monuments , either by the organization and / or internal management of the monument.,during our tours.
For any matters concerning the interpretation or application of the conditions contained in this website shall be subject to Spanish Law
You can contact us by the following means:
A.T.G.EN PRIVADO DMC S.L.
SERVICIOS TURÍSTICOS ,OCIO Y CULTURA
Teléfono: +34 678 449343