LEGAL WARNING
In order to comply with Law 34/2002, we inform you that:
ALHAMBRA TRIPGRANADA S.L. is the owner of the URL: tripgranada.com
You can contact us by the following means:
Telephones: (0034) -958 071592 or Mobile 678-449343
Email: info@tripgranada.com
CONDITIONS OF USE OF THE WEB
1.- Through these conditions of use, TRIPGRANADA.COM. (Hereinafter, THE COMPANY), regulates access to this web page and the provision of the information found therein, by its clients and other users of the Network.
The website tripgranada.com is a domain registered by THE COMPANY.
2.- By the mere use of this website, the user expresses his unreserved acceptance of these conditions of use.
3.- The use of the website as well as the information contained therein is, in principle, free of charge, notwithstanding that this circumstance may vary, THE COMPANY committing to publish the new conditions of use on the website in the shortest possible time.
4.- The user undertakes not to use the website or the information offered on it to carry out activities contrary to the laws, morality, public order and, in general, to make use of it in accordance with these terms of use. Both, access and information, are the sole responsibility of the person who performs it, and THE COMPANY cannot be held responsible for any damages or losses that may arise from such access or use of information beyond its control.
5.- THE COMPANY will not be responsible for errors in accessing the website or its contents, taking the greatest care that they do not occur.
THE COMPANY reserves the right to temporarily suspend, and without prior notice, the accessibility of its web pages, due to the eventual need to carry out maintenance, repair, update or improvement operations on them.
6.- All the contents of the website (including, without limitation, databases, images, drawings, graphics, text files, audio, video and software) are the property of THE COMPANY and are protected by national or international regulations. intellectual and industrial property. The brands, labels, distinctive signs or logos that appear on the website are owned by THE COMPANY, as well as the domain name tripgranada.com. All texts, graphic drawings, videos or audio supports that may be found at this time or in the future on this Internet site are the property of THE COMPANY and may not be subject to further modification, copying, alteration, reproduction, adaptation or translation by the user or third parties without the express authorization of THE COMPANY. The unauthorized use of the information contained in this website, as well as the infringement of intellectual or industrial property rights will give rise to the legally established responsibilities. 7.- The establishment of any hyperlink from a foreign web page to any of the pages of THE COMPANY’s website will be subject to the following conditions: * The total or partial reproduction of any of the services contained on the website of THE COMPANY is not allowed. * No false, inaccurate or incorrect statement will be included about the pages of THE COMPANY website and its services * Under no circumstances, THE COMPANY will be responsible for the contents or services made available to the public on the web page from which the hyperlink is made or for the information or statements included therein. * Any hyperlink to the COMPANY website will be made to its main page. * The hyperlinks found on the website of THE COMPANY have been previously agreed with the owners of the linked websites.
PRIVACY AND DATA PROTECTION POLICY
To use some of the Tripgranada.com services, users must previously provide Tripgranada.com (hereinafter THE COMPANY) with certain personal data. In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) and its development regulations, THE COMPANY, owner of the website, informs the user of this site of the existence of an automated file of personal data created by the owner of tripgranada.com and under his responsibility, in order to process your request and will be treated with absolute confidentiality, not being accessible by third parties for purposes other than those for which they have been requested. All the fields of the contact form to be completed by the user are strictly necessary to attend to their request, so that THE COMPANY can correctly inform about the services provided by the entity. For its part, the user guarantees that the personal data provided to THE COMPANY is true and is responsible for notifying the latter of any changes therein. The sending of personal data through the use of the electronic forms of THE COMPANY or, where appropriate, email messages, implies the express consent of the sender to the automated processing of the data included in the services and products related to the purposes of the site. website of THE COMPANY, as well as sending communications electronically (e-mail, SMS, or any other means of these characteristics) with information related to THE COMPANY and its initiatives. Likewise, THE COMPANY informs that it will send commercial communications by electronic means with information about other products, services and events that may be of interest to the users of the website when they have expressly consented to the use of their email, in accordance with current regulations. in this matter. Said consent may be revoked at any time by the user.
The collection and automated processing of personal data is intended to maintain the contractual or commercial relationship established with THE COMPANY, the management, administration, provision, expansion and improvement of the services in which the user decides to subscribe, register, or use the adequacy of said services by users, the design of new services related to the previous ones, the sending of service updates, the sending, by traditional and electronic means, of technical, operational and commercial information about the products and services offered by THE COMPANY currently and in the future.
THE COMPANY has adopted the levels of security and protection of personal data legally required and seeks to install other means and additional technical protection measures. However, the user must be aware that Internet security measures are not impregnable. THE COMPANY does not use “spamming” techniques and will only process the data that the user transmits through the electronic forms enabled on this website or email messages.
The owner of the data will have the right to access the file at all times, being able to exercise the rights of rectification, cancellation and opposition in the terms included in the data protection legislation. In the same way, the user’s consent for the treatment and transfer of their personal data will be revocable at any time. For any of the two previous actions, the user may contact THE COMPANY by email, at the address info@tripgranada.com, indicating “Data Protection” as a reference and proving their identity.
The treatment of personal data, as well as the sending of commercial communications by electronic means, are in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data and Law 34/2002, of July 11, services of the Information Society and Electronic Commerce.
The conditions of use of this website are indefinite. THE COMPANY reserves in any case the unilateral right to modify the conditions of access to them, as well as the contents included therein.
The provision of the service of this website and these conditions of use are governed by Spanish Law. The parties, expressly waiving any other jurisdiction that may correspond to them, agree to submit to the jurisdiction of the Courts and Tribunals of Granada.
Privacy and data protection policy
Additional and detailed information on the use of your personal data
Who is responsible for the processing of your data?
Identity: A TRIPGRANADA S.L
CIF: B19510429
Postal address: Calle Alheli 22, 1ª PL OF 1 CP 18100-Armilla-Granada
Telephone: 678 449 343
Email: info@tripgranada.com
Head of Security or Delegate of Data Protection in your case: A TRIPGRANADA S.L
For what purpose do we process your personal data?
We treat the personal data that you provide us with the following purposes:
- Comply with the duty of information and obtaining consent required by the new European regulations for the protection of personal data.
- COMMUNICATIONS BETWEEN THE COMPANY AND ITS CLIENTS AND MANAGEMENTS DERIVED FROM THE TOURIST SERVICES OR TRIPS CONTRACTED, ORDERED AND/OR CARRIED OUT.
- The sending of commercial communications of our products or services, unless you express your will against it by any means. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only result in the fact that you would not receive commercial offers for our products or services.
What data do we process?
Within the framework of the provision of the services offered by the entity and conditioned to the purposes consented to by you, our entity will only process the data strictly necessary for the correct management of the contractual relationship and/or provision of the services, and it will be exclusively those that you have provided us.
For how long will we process your data?
The personal data that you provide us will be kept as long as the current contractual / commercial relationship is maintained, or for a period of four years from the last business relationship following the regulations for tax purposes.
However, our entity will continue to keep your information for the sending of commercial communications that we consider to be of interest to you, as long as its deletion is not requested by the interested party.
You can always exercise the rights recognized by current regulations by contacting us through the route that is most convenient for you.
What is the legitimacy for the processing of your data?
The legal basis for the treatment of your data is the execution of the service contract necessary to carry out the business operation or this legitimacy is granted by your express consent as your own and main interested party.
To which recipients will your data be communicated?
Your data will not be communicated to any third party, except in force legal obligations. In any case that this possibility changes, you will be duly informed requesting your consent for said assignment. We inform you that international transfers will not be made either.
The User is informed that, for the correct provision of services (see, web hosting, support, email marketing, etc.), different service providers contracted by our entity (processors) may have access to the necessary personal information. to perform their functions.
These services provided by third parties are necessary for the development of our activity and, at all times, the treatment of the data that they carry out is governed by a contract that binds the person in charge with respect to our entity. In no case will they use the information for other purposes and will treat it in accordance with the guidelines stipulated by our entity, in accordance with its privacy policy and current regulations on data protection.
Our entity in its commitment to the privacy and protection of User data, will only choose service providers that offer sufficient guarantees to apply appropriate technical and organizational measures, so that the treatment is in accordance with the applicable legislation on data protection and guarantee the protection of the rights of the User.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether we are processing personal data that concerns them or not. In this sense, you have the right to request:
Access.- The interested party will have the right to obtain confirmation from the data controller as to whether or not the data concerning him or her is being processed, as well as detailed information about certain aspects of the processing that is being carried out.
- Rectification.- The interested party will have the right to obtain the rectification of inaccurate personal data that concerns them or to complete those that are incomplete.
- Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory standard.
- Limitation of their treatment.- The interested party will have the right to request the limitation regarding the treatment of their personal data
- Opposition to treatment.- In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. The entity will stop processing the data, except for legitimate, compelling reasons, or the exercise or defense of possible claims.
- Right to the portability of your data.- That is, you will have the right to receive the personal data that concerns you, that you have provided to a data controller, in a structured, commonly used and machine-readable format and to transmit them to another data controller. treatment.
You can exercise the aforementioned rights, by contacting the person in charge. To do this, you can use the contact information provided at the beginning of this document. If you wish to obtain additional information regarding the exercise of your rights, you can also contact the Spanish Data Protection Agency.
We also inform you that, if you deem it appropriate, you have the right to withdraw, at any time, the consent granted for any specific purpose, without affecting the legality of the treatment, based on the consent prior to its withdrawal. In the event that you understand that your rights have not been adequately addressed, you may file a claim with the Spanish Agency for Data Protection. C/ Jorge Juan, 6. 28001 – Madrid. www.agpd.es.
GENERAL CONDITIONS
We inform you that as of March 1, 2020 you will be able to request the reservation and payment for those visits to the Alhambra to be made from May 2020, and up to 1 year in advance.
It is essential to show on your mobile or printed the eco-voucher that you will receive when formalizing your reservation to our guide on the day of your visit. This bonus is valid as payment receipt.
Cancelation conditions:
General Guided Tours
The cancellation of the reservation, once confirmed, will entail the following cancellation fees:
Up to 15 days before the date of the visit: €6 for management fees per person and/or reservation.
Within 15 days prior to the visit or no-show: 100% of expenses.
Alhambra Guided Tours
the Alhambra does not accept date changes or returns, according to official regulations published in the BOJA by the Board of Trustees of the Alhambra and the Generalife from march 2020.
Free cancellation of the visit up to 24 hours prior to the provision of the service.
-No amount will be refunded if the client does not show up on the day of the service, or does not arrive on time at the start time of the guided tour.
-In no case can the entrance fee be paid. Amount for cancellation and management costs for adults €23 and for children €5.
The meeting point is past the La Mimbre restaurant, and the taxi rank near Taquillas, in front of the yellow postbox, - Paseo del Generalife, 1F, 18009 Granada, unless another meeting point is indicated.
IT IS MANDATORY to bring your documentation (original ID/Passport) on the day of your visit.
Alhambra Private Tours:
Cancellations made less than 15 days in advance will not have any refund.
Visits Join a Group:
You will not be able to cancel or modify the visit once purchased.
In the event that the organizing company is forced to suspend the contracted service, due to not reaching the minimum number of participants, the total amount paid will be refunded or discounting the guided tour, we will provide you with your ticket so that you can access the monument. No additional compensation will apply.
In the event that the organizing company is forced to suspend the contracted service, for reasons attributable to it, the amounts collected will be reimbursed. No additional compensation will apply.
Failure to show up for the appointment, or arriving late at the meeting point at the indicated time will result in losing your Visit and the refund of the amount. The monument does not admit changes of hours, dates or any refund.
IT IS MANDATORY to bring your documentation (Dni or Passport) on the day of your visit.
Other Tailor Made Groups and Accommodations
They do not admit refunds. The prices vary significantly depending on the type of service, its period of execution, the number of participants and the conditions applied by various providers.
Once the order is formalized, the user will not be able to make claims about the prices.
By booking our visits, you fully accept the General Conditions and the content of what is published on this website, which are your commitment to us and ours to you. The information contained in this website is true at the time of publication of this website, any alteration or change that has occurred since its publication, inaccuracy or variation cannot be considered as misleading advertising by the organizing company.
In case of any variation in any visit, this will be informed at the time of booking or at the beginning of the service, the valid and definitive information being that provided by the guide at the beginning of the visit. Any of the places planned within the development of each of the visits, may be replaced by another of a similar category or characteristics, if special circumstances or force majeure force us to do so.
The abandonment of the service during the guided tour, for reasons not attributable to the Organization, or the non-presentation supposes the loss of all claim rights.
In special visits, if there was no possibility of making a group in a single language, on some occasions the visit could be carried out in two languages.
To avoid noise pollution when visiting the Alhambra and Generalife, the mandatory use of headphones is reported for groups of a number of people determined by the Alhambra.
Tickets purchased to monuments and their management do not admit any refund of any amount.
Tripgranada.com as well as its collaborating companies, are not responsible for the waits that could originate in the accesses of the monuments to visit, be it due to the organization and/or internal management of the monument.
For any question derived from the interpretation or application of the conditions contained in this website and for the fulfillment of the obligations derived from the acceptance of the same, both the client and the organizing company submit to the jurisdiction and competence of the Courts. of Granada, renouncing any other Jurisdiction.
A.T.G. IN PRIVATE DMC S.L.
TOURIST SERVICES, LEISURE AND CULTURE
e-mail: info@tripgranada.com
Telephone: 34 +678 449343
